If you’re not completely happy with your rug, we’ll make it right. We stand behind transparent pricing, guaranteed work, and meticulous care from pickup to delivery.
How our pricing works. You get an upfront price before we start. If our closer facility inspection turns up something the on-site visit couldn’t see, we call you first and never add work without your approval — so there are no surprise charges.
Frequently Asked Questions
Real answers about Our 100% Satisfaction Guarantee — from Dallas Rug Cleaning, free pickup & delivery across DFW.
What does your 100% satisfaction guarantee cover?
If you are not satisfied with your rug's cleaning, we will re-clean it at no additional charge. The guarantee covers the quality of our cleaning work, so if something we should have addressed is still there, we make it right. Our aim is for you to be fully happy before the rug settles back into your home.
What should I do if I'm not happy with the results?
Just call us at (469) 429-7847 and let us know what concerns you. We will arrange to pick the rug back up free of charge and re-clean it. The fastest resolution comes from telling us right away so we can inspect the specific issue.
Is there a time limit to request a re-clean?
We ask that you contact us promptly after delivery, while the results are fresh and the issue is clearly tied to our cleaning. Reaching out soon after you receive the rug helps us identify what happened and resolve it quickly. Call us and we will work with you on scheduling the re-clean.
Does the guarantee mean every stain will come out?
The guarantee is about your satisfaction with our cleaning, and we will re-clean if we fell short, but we are always honest that some stains are permanent. Dye stains, bleach damage, pet urine that has set for a long time, and sun-fading can be improved but not always fully removed. We tell you upfront during inspection what we realistically expect, so there are no false promises.
Does a re-clean cost me anything, including pickup?
No. A guarantee re-clean is free, and so is the pickup and delivery for it, since pickup and delivery are always free across DFW. You will not pay a trip charge or a second cleaning fee to have us make it right.