Get a premium rug pad from us and you’re backed by us — directly. If it ever fails, you come to us and we make it right.
Backed by us. There are no manufacturer forms to chase and no one else to call. We confirm it, we deliver your replacement, and we handle everything else. One company, one promise: us.
Coverage by pad
Lifetime — covered for as long as you own your rug:
- Luxury Memory — Supreme
- Signature — Preferred
- Artisan — Design
- Everyday — Value
20-Year — two decades of no-slip protection:
- Bedrock — Foundation
- Fortify — Secure Grip
Anchor — Grip One carries our Standard Warranty — covered against manufacturing defects for 1 year from purchase.
What we cover
We’ll replace your pad free of charge if it breaks down on its own during normal household use.
- The pad’s layers separating or the backing breaking down.
- On our premium pads, the moisture barrier no longer keeping spills and pet accidents off your floor.
- The pad crumbling, disintegrating, or sticking to your floor.
- Our pads are built never to stain, discolor, or mark your flooring — if one ever does, we’ll take care of it.
What we don’t cover
This promise covers the pad failing, not damage done to the pad. It does not cover:
- Cuts, tears, or punctures — including pads trimmed or altered by anyone other than us.
- Pet damage — chewing, clawing, scratching, or accidents that puncture the backing.
- Burns, heat, or chemical damage.
- Flooding, standing water, or resulting mold or mildew.
- Using the pad on a floor type it isn’t rated for, or not following our care guidance.
- Normal cosmetic wear — slight flattening or fading that doesn’t affect how it works.
- Backing breakdown from prolonged direct sunlight (rotate the pad with your rug to avoid this).
How a claim works — you only ever deal with us
Reach out
Call us at (214) 225-6007 or email info@rugcleaningdallas.com.
Send a photo
Send one photo showing your pad and your receipt.
We replace it
We confirm it’s covered and deliver a free replacement to your door across DFW.
You never contact anyone but us. We take it from there.
The fine print
- Coverage applies to the original purchaser and is non-transferable.
- Proof of purchase is required for any claim.
- The pad must have been used as intended, on a compatible floor, following our care guidance.
- We provide a one-for-one replacement of the same or a comparable pad; a replacement does not extend or restart the coverage period.
- This promise covers the rug pad only — not your rug, flooring, or other property.
- This does not affect any rights you may have under applicable law.
- We may update these terms; the version posted at the time of your claim applies.
Frequently Asked Questions
Real answers about Lifetime Rug Pad Warranty — from Dallas Rug Cleaning, free pickup & delivery across DFW.
What does the lifetime rug pad warranty cover?
The lifetime warranty covers our top-tier pad against breaking down, crumbling, or losing performance for as long as you own it. It backs the most durable pad construction we offer, so it is built to outlast the others and never expire under normal indoor use. We provide the full terms in writing with your order; call (469) 429-7847 with any questions.
Does lifetime mean my lifetime or the pad's lifetime?
In practice a lifetime pad warranty covers the useful life of the pad for the original owner under normal use, not an unlimited guarantee against any damage. It means the pad is built well enough that the manufacturer stands behind it indefinitely against defects and premature breakdown. We will walk you through exactly what that means for your pad before you buy.
Is the lifetime warranty pad worth the higher price?
For rugs you intend to keep long-term, the lifetime pad is usually the best value because you buy it once and never replace it, unlike cheaper pads that break down and need swapping. The higher upfront cost is offset by not repurchasing pads over the years. We will compare it honestly against the other tiers and quote each by your rug's size.
What is not covered under the lifetime warranty?
The lifetime warranty does not cover damage from flooding, outdoor use, harsh chemicals, or otherwise using the pad outside its intended indoor purpose. It protects against the pad failing on its own under normal use, not against accidents or misuse. Using and caring for it as intended keeps the coverage in force.
How do I make a claim on the lifetime warranty?
To make a claim, contact us at (469) 429-7847 with your order details and we will help assess the pad and coordinate with the manufacturer. Keeping your receipt or order record makes it faster, though we also keep your purchase on file. If the pad has genuinely broken down under normal use, we will guide you through the replacement process.