Our 20-Year rug pad warranty — two decades of no-slip protection, backed directly by us.
Our Bedrock — Foundation and Fortify — Secure Grip pads are covered for 20 years against the kind of failure that’s our responsibility: backing breakdown, separating layers, crumbling, or a pad that sticks to or marks your floor during normal household use.
- The pad’s layers separating or the backing breaking down
- The pad crumbling, disintegrating, or sticking to your floor
- The pad staining, discoloring, or marking your flooring
Backed by us, directly. No manufacturer forms to chase — call us, send a photo of the pad and your receipt, and we deliver a free replacement across DFW.
Coverage applies to the original purchaser, requires proof of purchase, and covers the pad only. It does not cover cuts, pet damage, burns, flooding, or normal cosmetic wear. Looking for lifetime coverage? See the lifetime warranty →
Frequently Asked Questions
Real answers about 20-Year Rug Pad Warranty — from Dallas Rug Cleaning, free pickup & delivery across DFW.
What does the 20-year rug pad warranty cover?
The 20-year warranty covers the pad against breaking down, crumbling, or failing under normal indoor use for two decades. It backs our mid-tier, more durable pad construction and assures you the pad will keep its cushioning and grip far longer than an entry-level pad. Exact terms are provided in writing with your order; call (469) 429-7847 for the specifics on your pad.
What is the difference between the 20-year and lifetime warranties?
The 20-year warranty covers a durable pad for 20 years, while the lifetime warranty covers our top-tier pad for as long as you own it. Both protect against the pad deteriorating under normal use; the lifetime tier simply uses the most durable construction and never expires. If you want the longest possible protection, the lifetime pad is the step up.
Is a 20-year warranty pad worth it over the standard one?
For a rug you plan to keep for many years, the 20-year pad is usually worth it because the sturdier construction lasts much longer and is far less likely to need replacing. The standard pad suits shorter-term or lower-traffic needs, while the 20-year tier fits rugs in daily use. We will help you weigh the difference and quote both by rug size.
What could void the 20-year warranty?
The 20-year warranty can be voided by misuse such as outdoor use, water or flood damage, harsh cleaning chemicals, or putting the pad on a surface it was not intended for. It covers normal indoor performance, not damage from accidents or improper care. Following the basic care guidance we provide keeps the coverage intact.
Does the 20-year warranty transfer if I sell my home or rug?
Transfer terms vary, so the safest answer is to confirm with us for your specific pad before assuming it carries over. In general these pad warranties are tied to the original purchase, and we keep your order on record. Call (469) 429-7847 and we will explain exactly how your coverage works.