Our Standard rug pad warranty — 1-year coverage against manufacturing defects.
Our Anchor — Grip One pad carries our Standard Warranty: it’s covered against manufacturing defects for 1 year from your purchase date. If a covered defect shows up, we replace the pad free.
- Manufacturing defects in materials or workmanship
- Backing failure or separation under normal household use
One company, one promise. Call us at (214) 225-6007 with a photo of the pad and your receipt and we handle the rest.
Covers the original purchaser and the pad only; excludes cuts, pet damage, burns, flooding, and normal wear. Want longer coverage? Ask about our 20-year and lifetime pads.
Frequently Asked Questions
Real answers about Standard Rug Pad Warranty — from Dallas Rug Cleaning, free pickup & delivery across DFW.
What does the standard rug pad warranty cover?
The standard warranty covers the pad against premature breakdown under normal indoor use, such as crumbling, disintegrating, or losing its grip before it should. It is the entry-level coverage that comes with our basic pads and assures you the pad will perform as intended for its expected life. For the exact term length and details on your specific pad, ask us and we will confirm it in writing.
How long does the standard pad warranty last?
The standard warranty runs for a set period that is shorter than our 20-year and lifetime tiers, reflecting the entry-level pad it protects. It is meant to cover the normal service life of a basic pad rather than decades of use. Because terms vary by pad type, call (469) 429-7847 and we will tell you the exact coverage before you buy.
What is not covered by the standard warranty?
The standard warranty does not cover damage from misuse, flooding, improper cleaning, or using the pad outdoors or in conditions it was not made for. Normal thinning at the very end of a long service life is expected rather than a defect. In short, it covers the pad failing prematurely under normal indoor use, not wear from abuse or accidents.
Do I need to do anything to keep the warranty valid?
To keep the warranty valid, use the pad as intended on the floor type it was made for and avoid harsh chemicals or outdoor exposure. Keeping your receipt or order record helps if you ever need to make a claim. We keep a record of your order as well, so reach out and we can look it up.
Can I upgrade from the standard warranty to a longer one?
Yes, if you want longer protection you can choose a higher pad tier that carries our 20-year or lifetime warranty instead. The longer warranties come with more durable pad constructions built to last much longer. We are happy to compare the tiers with you and quote each by the size of your rug so you can pick the best fit.